Student Reservations Assistant - Current Employees Only

Job Title: Rave! Event Services Reservations Assistant

Tier: 2

Location: Rave! Events Office, Talley Student Union

Supervision: Reports to Reservations Liaison

Work Schedule: Shift work; 10-20 hours per week between 8am and 5pm, Monday-Friday with some flexibility

Compensation: Minimum starting wage $9.25/hr with opportunity for raises based on years of service within Campus Enterprises

Purpose: NC State Students Centers and Rave! Events work together to create a memorable experience for all students, guests and alumni here at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities.

Essential functions and responsibilities include but are not limited to:

  • Proactively welcome and assist event clients of the student centers, offering information about events, the reservations process, catering, and other information as needed
  • Develop detailed knowledge of each Rave! Event Coordinator’s responsibilities to ensure phone and reservation inquiries are relayed to the appropriate representative
  • Support Event Coordinators by gathering event information from clients and reserving event space using EMS online reservation system
  • Confirm online reservations and provide confirmations to clients via email
  • Support Rave! Catering by developing room setup diagrams for catered events and distributing them to catering operations
  • Answer inquiries via the phone and email in a professional and timely manner
  • Maintain a high level of professionalism and a clean work environment at all times
  • Attend mandatory staff meetings
  • Work on special projects assigned by Campus Enterprises administration
  • Remain in compliance with NC State Student Centers student employee policies and expectations at all times

Essential Qualifications

  • Current NC State Student Centers and Rave! Events employee
  • Current NC State University student with a flexible schedule
  • Demonstrate excellent customer service skills
  • Ability to work with a team to serve a diverse population
  • Previous experience as an Event Technician preferred
  • Elevated oral and written communication skills
  • Must attend mandatory student employee orientation and training sessions

Opportunities for Skills Development

Working as a member of the University Student Centers team, students gain valuable experience and develop skills that can be transferred to their individual career paths. University Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment.

Campus Enterprises at NC State University Hiring Standards

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Tips for Resume and Cover Letter

Tips for writing an effective resume and cover letter can be found in the Career Development Center's guide:    
https://cdc.dasa.ncsu.edu/wp-content/uploads/sites/35/2015/09/NCSU-Career_Guide-3.pdf

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